Refund policy

Last updated: pending legal review.

Returns, exchanges and refunds at Ghoolf Lab FZCO. The same terms are on Returns & Exchanges.

Return window

Start a return or exchange within 14 days of delivery. Requests after that may be declined.

How to start

Email hello@ghoolf.com with your order number, the email you ordered with, the item, the size and the reason. Wait for our confirmation before sending anything: returns sent without it may be delayed, refused or sent back.

Condition

Items must be unworn, unwashed and unused, with the original tags attached and in the original packaging where there was one. Custom or personalised products cannot be returned unless faulty.

Return shipping

• Change of mind, size or preference: you send the item back and pay the return shipping.
• Faulty item, or the wrong item sent: we pay the return shipping.

Refunds

Approved refunds go to the original payment method after inspection, usually within 7 to 14 business days. Orders are charged in US dollars and refunded in US dollars; your bank sets any exchange rate.

Exchanges

We exchange for another size or colour while it is in stock. If it is not, we refund.

Duties and taxes

Customs duties, taxes, brokerage and import charges are not refundable, unless the law requires it or they arose from a fulfilment error on our side.

Faulty or wrong items

Tell us within 14 days of delivery. Photos help us resolve it quickly.

Nothing in this policy limits your rights as a consumer under the law that applies to you.