Returns & Exchanges
Premium returns and exchanges, built around a 14-day window, clean item condition, and support-led review.
Returns and exchanges are handled through support so every request gets a clean read before anything ships back. This policy keeps the standard clear while protecting limited inventory and membership boxes.
Start with support
Contact Ghoolf with your order number, email, item, size, and the reason for the return or exchange request.
Review eligibility
Support confirms whether the item is within the 14-day return window and meets the condition requirements.
Send it back
Ship only after support confirms the next step. Items may need inspection before refund or exchange approval.
Refund or exchange
Approved requests are resolved through the original payment method or an exchange path, depending on stock.
Return window
Start a return or exchange request within 14 days of delivery. Requests opened after that window may be declined.
Return shipping
Customers pay return shipping for change-of-mind, size, or preference returns. Ghoolf covers return shipping when the item is faulty or the wrong item was sent.
Item condition
Items must be unworn, unwashed, unused, with original tags attached and original packaging where applicable.
Refund timing
Approved refunds are issued to the original payment method after inspection, usually within 7-14 business days.
Duties and taxes
Customs duties, taxes, brokerage fees, and import charges are not refundable unless required by law or tied to a Ghoolf fulfillment error.
Ghoolf Club boxes
Delivered membership boxes are not refundable as standard. Size exchanges may be supported when inventory allows. Future renewals can be cancelled through the subscription flow.
Before sending anything back
Wait for support confirmation. Unapproved returns may be delayed, refused, or returned to sender. Nothing in this policy limits consumer rights that apply by law.